We’re Here to Help (and Always Happy to Chat!)

Have a question about your order, need help finding the perfect plush, or just want to say hello? The Plushies Paradise team is just a message away—and we’d love to hear from you.

Whether it's a quick inquiry or a bit of feedback, we’re here to make your experience as delightful as our plushies.

Customer Service Hours

Monday to Friday: 9:00 AM – 7:00 PM (PST)

Saturday & Sunday (Live Chat Only): 9:00 AM – 1:00 PM (PST)

Contact Details

📍 Address:

450 Lexington Avenue

New York, NY 10017

United States

📞 Phone: (650) 564-4705

✉️ Email: teams@getplushie.com

We genuinely value your messages—every kind word, question, or suggestion helps us bring a little more softness and joy to what we do. 💛